Privacy Policy
Every Level Wellness
At Every Level Wellness, your privacy is respected and taken seriously. This policy explains how personal information is collected, used, and protected in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What information we collect
We may collect personal information that you choose to share with us, including:
– Your name
– Email address
– Phone number
– Information shared in enquiries or during sessions
– Relevant background information to support your wellbeing
We only collect information that is reasonably necessary to provide our services.
2. How your information is collected
Information may be collected through:
– Website contact forms
– Email or phone communication
– Online or in-person sessions
– Referral information (e.g. NDIS support coordinators, where applicable)
3. Why we collect your information
Your information is used to:
– Respond to enquiries
– Provide counselling and coaching services
– Maintain appropriate records
– Communicate with you about appointments or services
– Meet any legal or regulatory requirements (including NDIS-related obligations where applicable)
4. Confidentiality and counselling context
Your privacy and confidentiality are deeply respected.
Information shared during sessions will be kept confidential, except where disclosure is required or permitted by law, including situations where:
– There is a serious risk of harm to you or others
– There are legal obligations (e.g. court orders)
– Mandatory reporting requirements apply
Where possible, this will be discussed with you.
5. Storage and security of information
Reasonable steps are taken to protect your personal information from misuse, loss, or unauthorised access.
Information may be stored:
– Securely on password-protected devices
– Within secure practice management or communication systems
– In email systems used for client communication
6. Website use and cookies
This website may use cookies and basic analytics tools to understand how visitors use the site and to improve user experience.
These tools do not personally identify you.
You can choose to disable cookies through your browser settings.
7. Third parties
We may use trusted third-party services to support our business, such as:
– Website hosting providers
– Email services
– Telehealth platforms (e.g. Zoom or similar)
These providers may store data securely on our behalf.
We do not sell or share your personal information for marketing purposes.
8. Access and correction
You have the right to:
– Request access to your personal information
– Request corrections if information is inaccurate or incomplete
To do so, please contact us using the details below.
9. Working with NDIS participants
Where services are provided under the NDIS, information may be shared with relevant parties (such as support coordinators or plan managers) where required and with your consent.
10. Children
Services are intended for adults aged 18 and over. We do not knowingly collect personal information from children.
11. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Every Level Wellness
Email: [email protected]
Website: https://everylevelwellness.com.au/
12. Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in practice or legal requirements.
Last updated: 02 April 2026